Back to store

Carl Friedrik

How do I track my order?

Can I edit/cancel my order?

What payment methods do you accept?

What is a pre-order?

I am having trouble checking out, what should I do?

How do I make a stock enquiry?

Can I personalise or customise my order?

Do you offer gift wrapping?

Orders & Payments

When should I order to receive before Christmas?

Where do you ship?

Do I need to pay duties?

Shipping times and prices

When will my pre-order ship?

My order is marked as delivered but I did not receive it

What if I need luggage for a rapidly-approaching trip?

Shipping & Delivery

What is your return/exchange policy?

How do I start a return?

Can I return an item that I bought from a third party?

What is the return policy for repurposed goods?

Returns & Exchanges

Do your products have warranty and what does it cover?

How do I make a warranty claim?

Do you offer warranty for products brought from a third party?

Warranty

What kind of leather do you use?

Where do you manufacture your products?

How do I care for my leather?

What is a Smart Holder? How do I use it?

Do your suitcases fit inside each other?

Where should I store my luggage?

How do I find the batch number on my luggage case?

What other steps can I make to ensure the longevity of my luggage?

I have locked myself out my suitcase, what should I do?

Product Information

How to set the combination lock on my Carl Friedrik suitcase?

How to attach the trolley system?

How to attach the leather handle?

How to attach the wheels?

How to attach the Smart Holder?

How-to Guides

How do I contact you?

How can I request for my data to be removed?

How can I unsubscribe from emails?

Contact Us

Privacy Policy

Terms and Conditions

Instructions on dealing with an order you have already placed.

Information regarding delivery couriers, costs and timings.

Information on how to return or exchange your order.

Information regarding life time warranty and how to claim.

Information regarding products and details.

Instructions for using or fixing our products.

All articles

Categories