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Carl Friedrik

Please check our Help Centre for answers to frequently asked questions. If you can&apos;t find the answer you need, please complete this <a class="fr-strong" href="https://www.carlfriedrik.com/int/pages/contact-us" rel="noopener noreferrer" target="_blank">form</a>. We&#x2019;ll get back to you as soon as possible.Alternatively, you can email us at contact@carlfriedrik.comOpening Hours: Monday-Friday 9 am-6 pm GMTPlease note: Our team aim to respond to all queries within 48 hours. However, during peak periods it&#x2019;s an extremely busy time for us here at Carl Friedrik and all our team are busy helping customers. Please be assured that we have your query and will look to address it as soon as possible.

Please check our Help Centre for answers to frequently asked questions. If you can't find the answer you need, please complete this form. We’ll get back to you as soon as possible. Alternatively, you can email us at contact@carlfriedrik.com. Opening

How do I contact you?

Contact Us

Where do you ship?

How much does shipping cost?

What couriers do you use?

How long does shipping take?

My order is marked as delivered but I did not receive it

Do you ship to P.O. Boxes?

Where will my order ship from?

What if I need luggage for a rapidly-approaching trip?

Shipping & Delivery

What is your return/exchange policy?

How do I start a return?

When can I expect my refund?

Can I return an item that I bought from a third party?

What is the return policy for repurposed goods?

Returns & Exchanges

Do your products have warranty and what does it cover?

How do I make a warranty claim?

Do you offer warranty for products brought from a third party?

Warranty

What kind of leather do you use?

How do I care for my leather?

Where do you manufacture your products?

How can I care for my Vachetta leather bag?

How can I waterproof my Vachetta leather bag?

Will Carl Friedrik Leather Cream waterproof my product?

Do your suitcases fit inside each other?

What other steps can I make to ensure the longevity of my luggage?

How much do Carl Friedrik suitcases weigh?

Does my suitcase come with a compression pad?

What is a Smart Holder? How do I use it?

How do I find the batch number on my luggage case?

Where should I store my luggage?

Do you offer a personalisation service?

I have locked myself out my suitcase, what should I do?

Product Information

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Spain

France

Czech Republic

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Do I need to pay duties?

How do I track my order?

Can I edit/cancel my order?

What payment methods do you accept?

My discount code isn’t working?

When will my preorder ship?

My product is faulty, what do I do?

I am having trouble checking out, what should I do?

Do you offer gift wrapping?

Do you offer discount codes?

How do I make a stock enquiry?

Order Information

How do I use and set the combination lock on my Carl Friedrik suitcase?

How to attach the leather side handle?

How to attach the Smart Holder?

How to attach the trolley system?

How to attach the wheels?

How-to Guides

How can I request for my data to be removed?

How can I unsubscribe from emails?

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How do I contact you?Updated a year ago