Instructions on dealing with an order you have already placed.
Please see below the tax and duty information for the country you want your order shipped to. All prices are exclusive of VAT, however, Carl Friedrik will cover import VAT and duties for UK customers. All prices are inclusive of EU VAT, and no duties
Orders generally take 1-2 business days to process before they are shipped. During peak periods this can take up to 2 - 5 days. We'll send you a shipping confirmation email once your order has been dispatched. Once your order has been dispatched you
Our team moves quickly to get your order shipped, If you would like to amend your order items or your shipping details please contact us here as soon as possible. We can only edit orders before they have been shipped from our warehouse so we will let
The payment methods we accept are specific to the billing country. We offer all major global and local payment methods specific to your country. At the checkout, you will be able to see the full list of payment methods available to you. Please note:
You can add discount codes on the checkout page however you cannot use more than one discount at a time. If a discount code is automatically applied to your cart but you have a better one, you should remove the automatic code before applying your own
When you pre-order an item, we'll ship it out to you on or before the date listed on the product page when you placed the order. Orders with multiple pre-order dates will ship on the latest date. You will receive an order confirmation email upon plac
We are truly sorry to hear that you are experiencing faults with your product, to make a warranty claim, you will need to follow this link.
Should you experience any problems while placing your order online, please try the below steps:. If you have tried all steps above and are experiencing difficulties please contact our team who will offer technical support.
In an effort to reduce packaging, we do not currently offer gift wrapping. However, the documents that the recipient will receive inside the package do not contain the price of the product.
We don't offer discount codes or partake in seasonal sales. We work hard to provide the best quality possible and the lifetime guarantee on all products is a testament to this.
All stock availability can be found under each product page, including their estimated arrival date. For products that are currently unavailable, they can be purchased on preorder at a discounted price.Please see the product pages for further inform