Information on how to return or exchange your order.
We offer a 100-day trial period on all of our prime products. You can use your item for 100 days and if you don't like it you can return it for a refund or exchange. We want you to be satisfied with our products – this is our way of achieving that go
In order to request a return, please follow this link. Someone from our team will contact you with instructions shortly. Once you've initiated a return request, you have a 14-day window to return your items. If the items are not returned within this
Once we receive your return in our warehouse we will process your refund or exchange within 10 days. Please allow the refund between 3-5 days to show in your account once it has been processed. We'll send you an email once your refund has been fully
Unfortunately, we are unable to offer you an exchange or refund for a product not purchased directly from Carl Friedrik. We would recommend to get in touch with the retailer directly for further information.
All sales on repurposed goods are final and non-refundable. We are unable to accept returns for repurposed goods.